March 31, 1997 GSBCA 13801-TRAV, 13805-TRAV In the Matter of BENNY G. MITCHELL In the Matter of RONALD L. PITTS Benny G. Mitchell, Anniston, AL, Claimant in GSBCA 13801-TRAV. Ronald L. Pitts, Anniston, AL, Claimant in GSBCA 13805-TRAV. R. D. Holmes, Chief, Resource Analysis Division, Anniston Army Depot, Department of the Army, Anniston, AL, appearing for Department of the Army. DANIELS, Board Judge (Chairman). Two civilian employees of the Anniston (Alabama) Army Depot contest the Department of the Army's denial of their claim for lodging expenses they incurred while on official travel. We grant their claims. Benny G. Mitchell, a maintenance management specialist, and Ronald L. Pitts, a computer specialist, traveled from Anniston to Corpus Christi, Texas, in February 1996 to participate in a Standard Depot System/Maintenance Resource Planning meeting at the Corpus Christi Army Depot (CCAD). Both men stayed initially in bachelor officer quarters (BOQ) at the Corpus Christi Naval Air Station, the facility at which CCAD is a tenant activity. They found that the BOQ was "in a rundown condition," however, and moved their lodgings to a hotel in Corpus Christi for the last eight nights of their trip. The rooms at the hotel cost $68 per night -- $544 for eight nights. Mr. Mitchell and Mr. Pitts each submitted a claim for $64 per night -- $512 for eight nights -- in lodging costs. The Army rejected these claims. The claimants and the agency agree that the principal legal authority governing these claims is paragraph C1055-A of the Joint Travel Regulations (JTR), rules which apply to official travel of Department of Defense civilian employees. This paragraph states: An employee may not be required to use Government quarters. However, when adequate available Government quarters aren't used, an employee on temporary duty won't be reimbursed a lodging expense. There is no doubt that when Messrs. Mitchell and Pitts traveled to Corpus Christi, Government quarters at the Naval Air Station were available. The question in this case is whether those quarters were also adequate. The claimants are adamant in insisting that the quarters were far from adequate. In support of this contention, Mr. Mitchell provided the following detailed assertions regarding the condition of the BOQ. He categorized the assertions in accordance with the standards listed in Army Regulation 210-50, about which more will be said later. a. SAFE: (1) No dead bolt or safety chain[] locks on the doors. (2) Shower turned from normal to scalding hot without any warning. b. SANITARY: (1) My bed did not have a mattress pad and the linen was threadbare with a hole in the sheet and several holes in the pillow cases. (2) Cockroach droppings around the [lavatory] and shower and I killed cockroaches in the [lavatory] and clothing locker. c. HABITABLE ACCOMMODATIONS IN GOOD REPAIR: (1) Bathroom and small hallway ceilings had extreme paint peeling and flaking. (2) Overall maintenance and upkeep of room interior was very poor and has led to a rundown looking condition. (3) Cracks in the windows and doors whistled all night from the [continuous] blowing of the wind off the bay. The Army has not denied these allegations. The agency's only specific comment on any of them comes from the Inspector General (IG) at the headquarters of the U.S. Army Industrial Operations Command (IOC), a command of which the Anniston Depot is a part. After investigating matters relating to the claim, the IG reported, "The Navy Housing Division acknowledges a problem with cockroaches and has contracted [with] an exterminator to eliminate them." The agency relies, in arguing that the quarters were adequate, on the inclusion of CCAD on an official Army list of installations with adequate quarters (but no dining facilities). The agency additionally states, through the IG's report, that "The Corpus Christi Army Depot (CCAD) Commander and the Anniston Army Depot (ANAD) Commander consider the quarters at the Naval Air Station acceptable. . . . The quarters are [also] considered acceptable by the Navy." These factors are important, according to the Army, because of the ways in which IOC Regulation 55-2 says that conditions of adequacy of quarters may be determined. One way is by reference to the list. Another is a determination, "prior to the TDY [temporary duty] travel involved, [by] the order-issuing authority, as a result of direct communication with the Commanding Officer (or designated representative) responsible for Government quarters at the TDY station . . . concerned." IOCR 55-2  5(p)(2), (4). These statements help us to understand that the BOQ at the Naval Air Station were officially considered to be acceptable, as well as who within the military has made determinations of acceptability. The statements do not, however, help us to understand whether the quarters really were acceptable. The JTR provide that commanders responsible for providing quarters to civilian employees on TDY travel will "only offer adequate quarters," not that the commanders "may offer quarters they deem adequate." JTR C1055-A. The information supplied by the agency leaves open the question which is central to this case. The claimants have called to our attention, in this regard, a regulation which provides standards against which acceptability may be assessed -- Army Regulation 210-50, "Housing Management" (Apr. 24, 1990). All Army installation commanders must operate and manage their housing programs, including accommodations for Department of Defense civilians visiting installations in temporary duty status, in accordance with this publication. AR 210-50  1-10, 1-12. AR 210-50 authorizes installation commanders to classify transient housing as either adequate or substandard, but requires that when they do so, they follow certain guidelines. Id.  5-11. The guidelines state that quarters are adequate only if "the level of living experienced by . . . residents meets or exceeds [specified] standards." Id.  4-4. Three of these standards are relevant to these claims: "The housing must provide a decent, safe, sanitary, and habitable accommodation in good repair"; "[t]he furnishings, facilities, and services identified in table 4-3 will be provided"; and "[g]uest housing must be comparable in size, appearance, and amenities to good quality, moderately-priced motels/hotels in the local community." Id.; see also id.  3-41. Table 4-3 lists, among purportedly mandatory, minimum furnishings and facilities for TDY travelers, "lock and keys for doors to all rooms," "mattress with cover or pad," "adequate plumbing system," and "wall and ceiling surfaces in good condition." Judged against these standards, the BOQ rooms to which Messrs. Mitchell and Pitts were assigned were by no means adequate. The housing was not safe (defective plumbing system), sanitary (cockroaches in bathroom), or in good repair (peeling and flaking paint; loose window panes); the four cited mandatory, minimum furnishing and facility requirements were not met; and we cannot imagine that any good quality motels or hotels have these problems. As to the last point, we note that in reviewing the rental rates charged by motels and hotels, preliminary to setting lodging reimbursement limits under the Federal Travel Regulation, the General Services Administration considers only establishments which meet minimum standards some of whose features are similar to those stated in AR 210-50. Among them are housekeeping cleanliness ("of primary importance"), security locks on doors to rooms, bedding (including mattress pad) in good condition, and ample amounts of hot water available in bathrooms at all times. Although AR directs installation commanders not to classify transient housing as substandard merely because it does not meet a single requirement in the regulation's table 4-3, or because it has minor, easily correctable deficiencies, failure to meet essential building system requirements (including "adequate plumbing system" and "wall and ceiling surfaces in good condition") is cause for making such a classification. AR 210-50  5-11. Given all that was wrong with the rooms in which Messrs. Mitchell and Pitts were housed, any determination that these quarters were adequate -- even if correct at the time the determination was made -- was clearly arbitrary and capricious for the period these gentlemen used them. The Army has not contended that when the two claimants traveled on official business to Corpus Christi, any adequate Government quarters other than the Naval Air Station BOQ were available to these men. The BOQ were not adequate quarters, given the Army's own standards for assessing adequacy. We consequently conclude that the Army must reimburse Messrs. Mitchell and Pitts for the lodging expense they incurred while on the trip in question. Reimbursement for each day is limited (as in the claims) to the lower of the actual cost of the lodging or the maximum amount prescribed for Corpus Christi at the time at the trip. JTR C4555-B; 41 CFR 301-7.9(c) (1996). _________________________ STEPHEN M. DANIELS Board Judge